Shipping Policy

At Saundarya, every order is packed with care to ensure your products arrive safely and in excellent condition. We are committed to providing a smooth and reliable shipping experience.

1. Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.

• Orders placed on Sundays or public holidays will be processed on the next working day.
• During sales, festive seasons, or periods of high demand, processing times may be slightly longer.

2. Shipping Timeline

Estimated delivery timelines are as follows:

• Metro Cities: 2–5 business days
• Other Locations: 3–7 business days
• Remote Areas: 5–10 business days

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, or other unforeseen circumstances.

3. Shipping Partners

We work with trusted courier and logistics partners to ensure your order is delivered safely and efficiently. The shipping partner may vary depending on your delivery location.

4. Shipping Charges

We offer Free Shipping on eligible orders.

If any shipping charges apply due to remote locations, expedited delivery, or special circumstances, they will be clearly displayed during checkout before payment.

5. Service Areas

We currently deliver across most locations in India.

If your PIN code is serviceable, you will be able to place an order successfully. If we are unable to deliver to your location, we will notify you and process a full refund.

International shipping may be available for selected destinations.

6. Order Tracking

Once your order has been dispatched, you will receive a tracking link via email or SMS/WhatsApp (where applicable).

You can use the tracking number to monitor your shipment until it reaches you.

7. Delivery Delays

While we strive for timely delivery, delays may occasionally occur due to:

• Weather conditions
• Public holidays or festivals
• Transportation disruptions
• Courier partner issues
• High order volumes

We appreciate your patience and understanding in such situations.

If your order has not arrived within the expected delivery timeframe, please contact our support team, and we will assist you in tracking and resolving the issue.

8. Damaged or Lost Shipments

If your package arrives damaged or is lost during transit, please notify us within 48 hours of delivery or the expected delivery date.

Kindly share:

• Your order number
• Photographs of the package and damaged product (if applicable)
• A brief description of the issue

We will investigate the matter with our shipping partner and arrange a suitable resolution, which may include a replacement or refund, where applicable.

9. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

📧 Email: support@saundarya.shop

🌐 Website: https://www.saundarya.shop/

Thank you for choosing Saundarya. We appreciate your trust in our brand and are committed to delivering every order with care, quality, and reliability.