Replacement Policy

At Saundarya, every order is packed with care and thoroughly inspected before dispatch. If you receive a damaged, defective, incorrect, or incomplete order, we're here to help.

1. Eligibility for Replacement

You may request a replacement if:

• You received a damaged product.
• You received a defective product.
• You received the wrong item.
• Your order is missing an item.

Replacement requests must be submitted within 48 hours of delivery.

2. How to Request a Replacement

To help us review your request quickly, please email our support team with:

• Your Order Number
• Clear photographs of the product and packaging
• An unboxing video (recommended for damage or missing item claims)
• A brief description of the issue

Our team will review your request and respond as soon as possible.

3. Replacement Process

Once your request is approved, we will arrange a replacement for the same product, subject to stock availability.

If the product is unavailable, we may:

• Offer an alternative product of equal value, or
• Process a refund in accordance with our Refund Policy.

4. Non-Eligible Cases

Replacement requests may not be accepted if:

• The request is made after 48 hours of delivery.
• The product has been used, opened, altered, or damaged after delivery.
• The issue relates to minor packaging changes, manufacturing variations, or color differences that do not affect the quality or functionality of the product.
• The product was ordered incorrectly by the customer.

5. Product Information

Some products may vary slightly in color, fragrance, texture, or packaging due to natural ingredients, manufacturing updates, or differences in screen display. Such variations are normal and are not considered defects.

Customers are encouraged to read product descriptions, ingredient lists, and usage instructions carefully before placing an order.

6. Replacement Shipping

If a replacement is approved due to our error or a verified product defect, Saundarya will bear the replacement shipping cost.

7. Contact Us

For replacement requests or assistance, please contact us:

📧 Email: support@saundarya.shop

🌐 Website: https://www.saundarya.shop/

Thank you for choosing Saundarya. We appreciate your trust in our brand and are committed to providing quality products and prompt customer support whenever you need assistance.